Refund and Cancellation Policy

At Assam Keteki Tea, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances change, and you may need to cancel an order or request a refund. Please read the following policy carefully to understand your rights and obligations when it comes to refunds and cancellations.

Refund Policy:

  1. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately upon receipt of the item.
    • We will provide a full refund or replacement, including any shipping costs incurred, upon verification of the damage or defect.

  2. Incorrect Orders:

    • In the event that you receive an incorrect order (e.g., wrong product, size, or quantity), please notify us promptly.
    • We will arrange for the correct item to be sent to you, and if necessary, provide a prepaid return label for the incorrect item.

  3. Quality Concerns:

    • If you are dissatisfied with the quality of the product received, please contact us within 3 days of receiving your order.
    • We may request additional information or samples to better understand your concerns.
    • Refunds or replacements will be issued at our discretion, based on the circumstances.

  4. Change of Mind:

    • We understand that sometimes you may change your mind about a purchase.
    • If you wish to return an item for reasons other than damage, defect, or incorrect order, please contact us within 3 days of receiving your order.
    • Returned items must be unused, unopened, and in their original packaging.
    • Refunds for change of mind may be subject to a restocking fee and deduction of any applicable shipping costs.

Cancellation Policy:

  1. Cancellation Before Shipment:

    • If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
    • We will make every effort to accommodate your request and provide a full refund.

  2. Cancellation After Shipment:

    • Once your order has been shipped, it cannot be cancelled.
    • If you no longer want the items after they have been shipped, you may return them in accordance with our Refund Policy.

How to Request a Refund or Cancellation:

  • To request a refund or cancellation, please contact our customer service team at assamketekitea@gmail.com.
  • Please provide your order number and a detailed explanation of the reason for your request.
  • We will review your request and respond to you in a timely manner.

Additional Terms:

  • All refunds will be issued to the original form of payment.
  • Refunds may take 7 business days to process, depending on your financial institution.
  • We reserve the right to refuse refunds or cancellations if we suspect fraudulent activity or abuse of our policies.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by our Refund and Cancellation Policy.

If you have any questions or concerns about our policy, please don’t hesitate to contact us. Your satisfaction is our top priority.